Monu Enterprises ("we") respects your privacy. This policy explains how we collect, use and protect your personal data when you use monuenterprise.in, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Name, mobile number, email address and service address that you provide while booking or registering.
- Order details such as services booked, date, time slot and amount.
- Payment status and transaction reference received from our payment gateway. We do not collect or store card numbers, CVV, UPI PIN or net banking passwords.
- Technical data such as IP address, browser type and cookies for site functioning and security.
2. How we use your information
- To confirm, schedule and deliver the services you book.
- To contact you about your booking by call, SMS, email or WhatsApp.
- To process payments, refunds and invoices.
- To improve our services and prevent fraud.
- To send offers only if you have agreed to receive them; you may opt out at any time.
3. Sharing of information
We share your name, address and phone number only with the technician assigned to your booking, and payment information with our authorised payment gateway partners for processing. We may disclose information if required by law or government authorities. We never sell your personal data.
4. Payment security
All online payments are processed through PCI-DSS compliant payment gateways over encrypted (SSL/HTTPS) connections.
5. Cookies
We use essential cookies to keep your cart and login session working. You can disable cookies in your browser, but some features may not work.
6. Data retention
We keep booking and transaction records as long as required for service, accounting and legal purposes, after which they are deleted or anonymised.
7. Your rights
You may request access, correction or deletion of your personal data, or withdraw consent, by writing to support@monuenterprises.in. We will respond within a reasonable time as required by law.
8. Grievance officer
Name: Monu
Monu Enterprises, H.No. 0, Barati Nagar, Lalauli Road, Bindki, Malwan, Fatehpur, Uttar Pradesh — 212635
Email: support@monuenterprises.in | Phone: +91 6307209107
Working hours: Monday to Sunday, 8:00 AM - 8:00 PM
9. Changes
We may update this policy from time to time. The latest version will always be available on this page.